ticketmaster refund

Ticketmaster changes their refund policy in Canada during COVID-19 pandemic

The pandemic and ensuing lockdown measures have resulted in events being cancelled across the country — but many people who have already bought tickets from Ticketmaster to see their favourite artist or sports team aren't exactly sure what's going on.

Ticketmaster quietly changed its refund policy last month to exclude postponed shows, only issuing refunds for tickets of cancelled ones. 

Now, as provinces continue to issue notices surrounding event cancellations, many are confused about the status of some of the summer concerts and other events.

Early last month, Live Nation — which owns Ticketmaster — said it would be suspending all tours "with the goal of resuming touring in May or June."

But with Ontario cancelling all city-led events and festivals until June 30 and Quebec until July 3, the status of privately-organized events like concerts and sports games remains up in the air. 

Canadian health officials have also urged people to stay home and not gather in groups of more than five people.

Chief Public Health Officer Dr. Theresa Tam said today there's reason to be "cautiously optimistic" as Canada may be finally flattening the curve. But the status of many high-profile events remains unknown and how, if they do go forward, social distancing measures will be implemented.

It was reported earlier this week that experts are estimating "large gatherings" like live music events and sports games could safely resume by "fall 2021 at the earliest."

Ticket reseller Stubhub is petitioning the U.S. government for a bailout, while Ticketmaster said  it's facing similar financial constraints that are making it difficult to issue refunds for postponed shows.

CNBC reported that part of the difficulty lies in the the fact that "the online ticket seller doesn’t have your money. The venue does."

"Ticketmaster doesn’t sell these tickets and sit on a mountain of cash. Ticketmaster sells tickets and gives the cash over to the venues where the events are held," Live Nation President Joe Berchtold told CNBC.

He said ticket sellers need to work with event venues, but many of them are sitting closed due to the outbreak.

He also said "90 per cent of all impacted shows are in the process of being rescheduled; 10 per cent have been canceled" and refunds have been issued for cancelled shows.

There's no doubt that many of the star-studded shows are going to happen eventually, it's just a matter of when.

Lead photo by

Hector Vasquez


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