Inabuggy facing numerous complaints about their grocery delivery service in Canada
Canadians are angry with grocery delivery service Inabuggy after orders failed to turn up and some were overcharged for their groceries.
In a thread on Reddit, one user detailed their experience where they were charged $1,882.31, for a $245.81 order.
"I was supposed to have my groceries delivered on Friday morning, March 27th, (which was rescheduled for Saturday). But then I had seen an updated invoice email from Inabuggy. Suddenly, I was charged $1,882.31 CAD! They had changed an order number of mine from purchasing a SINGLE bag of carrots to 455 bags! I had thought this was an error they would fix but my young adult ignorance was wrong," user liitdragon wrote.
According to the user the full charge went through and when they contacted Inabuggy, they said they would reverse the charges but that still hasn't happened.
PSA: do NOT order your groceries through @inabuggy— rachel jacobs (@rachyjacobs) April 4, 2020
And they're not the only customer who feels ripped off and mistreated.
Further adventures in grocery delivery, @inabuggy has apprently gone dark leaving customers with abruptly cancelled orders or else orders in limbo, undelivered for days, with no communication & no way for customers to cancel— Lynn Coady (@Lynn_Coady) April 4, 2020
Another customer from Toronto, Kate A., posted a review on online saying that she never got her order and they never credited her account for the $300.
"They have basically stolen $300 from me at this point," she wrote.
On Twitter and other social media platforms there are countless other reviews detailing the poor customer service, late deliveries and cancelled orders with no warning, communication, or refund.
Two days ago an Instagram account, inabuggyisascam, popped up to collect stories of other customers who have been mistreated by the company.
"INABUGGY cancelled my order the day of purchase then did not provide a refund," wrote user chloxos in a response to one of the posts. They said they lost $400.
@inabuggy Hello Monique, maybe you should not cancel any order when every human being is trying to survive also, it's 3days after my order should be delivered. Shameful. #inabuggy #badreviews pic.twitter.com/lSqlSGwgry— Elizabeth Gabrielle (@briellebeth) April 4, 2020
Julian Gleizer, Inabuggy's founder and CEO, told Freshdaily that he understands that these are stressful times and people are frustrated.
But Gleizer ensured that Inabuggy is working tirelessly so people get their orders delivered and they're communicating delays and changes the best they can.
"Unfortunately due to the circumstance, the high volume [of orders], the long lines, and shortage of stock, we don't guarantee time slots but we're doing our best to get orders out in the same day," he said, adding that recently orders have been delayed between 24 to 36 hours.
"We do communicate as best we can and anyone that requests a refund is being done right away."
Gleizer told Freshdaily that to deal with the increase in demand Inabuggy is scaling up their staff.
"We're hiring hundreds of shoppers a week and we're actually looking to hire thousands more [employees] whether it's customer support or shoppers, we're looking to hire as many as possible," said Gleizer.
Ordered from @inabuggy— Anukul Thakur (@anu_JNL) March 31, 2020
First time experience😓
1. Paid premium on products
2. Paid additional tip
3. Paid additional delivery charge
4. Waited for a week
5. The groceries NOT delivered
6. The customer phone-line is an answering machine
7. No response to email yet
Yesterday, Inabuggy also announced they will be providing free delivery to seniors and people with medical conditions, as a way to help those who are most vulnerable during the COVID-19 crisis.
@inabuggy hello there, our order was originally scheduled for Thursday and still hasn’t arrived. We know it’s crazy for you, but some estimate is needed as we are isolated and your service was our plan! Why no response?— Steph B (@StephBRoy) April 4, 2020
"We've prioritised these deliveries so that these customers are looked after first and then we go ahead with our other orders as usual," Gleizer explained.
Hopefully these new initiatives will help appease some of the disgruntled customers.
Join the conversation Load comments