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Canadian Tire apologizes for selling mislabled N95 masks for coronavirus

Canadian Tire has been under fire for incorrectly labelling surgical masks as N95 masks at a Toronto location yesterday, and the company is now apologizing and issuing refunds for the mistake.

The issue was first brought to light when a Twitter user shared a photo of the masks yesterday evening pointing out that they were labelled as N95 masks but were actually surgical masks. 

"@CanadianTire These are clearly not N95 masks, but surgical masks," he wrote. "It’s not right to prey on public confusion and panic to make money. This was at the Leslie and Sheppard location. Please correct this at all your stores ASAP"

The photos show several signs advertising the masks, calling them "N95 quality guaranteed" and listing the price at $19.99 for 10. 

Social media users quickly chimed in to criticize the company, and they've since said that it was the vendor who incorrectly labeled the masks. 

They've also said anyone who purchased any of these masks with the belief that they were N95 masks can return them in store for a full refund.

"Canadian Tire takes the health and safety of our customers very seriously," the company said in an emailed statement. 

"Upon learning that the vendor incorrectly labelled the masks as N95 certified, we immediately pulled this product from our stores and we apologize for the labelling error. All masks with SKU # 899-4998 can be returned to any of our stores for a full refund."

Lead photo by

Derrick Kwan


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