People are saying Air Canada's coronavirus policy is not good enough
Air Canada's coronavirus policy is coming under fire from Canadians demanding full refunds for their tickets to coronavirus hotspots like Japan and Italy.
The airline's policy states that it will give full refunds to passengers booked for travel to Beijing, Shanghai or Wuhan, but passengers travelling elsewhere are out of luck.
Hello, we invite you to review our website here: https://t.co/WyFa1FIbd1 for further details regarding our goodwill policies for the Coronavirus. /Rose— Air Canada (@AirCanada) March 8, 2020
Air Canada is also allowing passengers travelling to Italy, Japan, South Korea and Iran to rebook their flights free of charge.
However, passengers have to rebook by May or June — a timeline that simply isn't feasible for many people.
@AirCanada please change your goodwill policies for #CoronavirusOutbreak. Being forced to only change a #Milan #Italy flight and travel by May 31st for a Mar 20 travel is ridiculous! How can you guarantee the #COVID19 will end by then? At least give credit for future travel!!— Seema Rafay (@spectrumperform) March 9, 2020
Many Canadians are accusing the airline of simply having a goodwill policy as a "PR strategy."
Please call your goodwill policies what it truly is: a PR strategy to offer the absolute minimum for passengers affected by the coronavirus while minimizing revenue losses. If you honestly cared about customers, please offer full refunds for flights to CDC flagged areas.— George H (@geohawk2013) March 8, 2020
And others are accusing the airline of valuing "money over people's lives."
Even with the goodwill policy, there are so many restrictions. They truly value money over people's lives. Customer needs support but AirCanada is toooooo busy pick up the phone..— 칠리콜까네 (@chili_soup) March 7, 2020
Some people are even calling the policy a "death trap."
Unfortunately your so called goodwill policy feels like a death trap as even if one wants to save their life, they will have to suffer! Heights of intolerance this airline is giving me.— Dev Shah (@DevShah04051882) March 8, 2020
And with Italy placing 60 million people on lockdown, many Canadians are questioning why passengers flying to Italy aren't entitled to full refunds.
Air Canada has already taken a $200 million hit as a result of coronavirus, so it makes sense that the airline is reluctant to offer customers full refunds as part of its coronavirus policy.
But with 77 coronavirus cases in Canada — many of which are linked to international travel — it seems that the airline may not have a choice for long.
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