Canada Post is so behind schedule they now deliver on weekends
If you're still waiting on Canada Post to deliver a book or cute clothing item you ordered online weeks ago, you're far from alone.
The postal service has been experiencing unprecedented demand since the pandemic began, so much so that they're actually processing and delivering packages on weekends.
But the increase in demand has, of course, led to massive delivery delays, which Canadians have been constantly complaining about on social media since March.
canada post man it's fine if my package is delayed I get it but can I at least know where it is?? is it lost?? is it in quebec?? does it exist?? will I ever get it??— aliosha hurry (@alioshahurry) June 4, 2020
According to a news release on their website from May 26, parcel deliveries grew at a record pace from April to May, and Canada Post hit an all-time, one-day record on May 19 with 2.1 million parcels delivered on that day — roughly three times the norm for this time of year.
On top of that, they say the number of larger household items coming through their network, such as mini-fridges, patio furniture and barbecues, have also increased drastically and these items often require a two-person lift which creates additional safety challenges and delays.
Please anticipate delivery delays for the foreseeable future as we deliver at record levels. Our employees are working hard to serve and we'll continue to keep customers updated on our progress. Learn more: https://t.co/ksVcC3ozCH— Canada Post Helps (@canadaposthelps) May 26, 2020
"We are taking steps to respond, while maintaining physical-distancing," they said in the release. "That includes processing and delivering on weekends and additional support from trained temporary employees."
Still, Canada Post says Canadians should anticipate parcel delays for the foreseeable future, as processing record parcel volumes in plants that were never designed to keep people two metres apart takes more time.
This is not likely to go over well with those who've been complaining online of long delays and issues with packages, and some even report paying extra fees to have packages expedited only to still wait long periods for deliveries.
I'm really upset that i paid over 20$ for expedited parcel for my gecko food and it's... still in transit. It was supposed to be here on June 2nd. Canada post still has "date pending". Had I known, I would've insisted on FedEx instead :( never been happy with CP but christ....— 🍄I be the witch of the wood🍄 (@Mycotae) June 8, 2020
Others have reported their packages mysteriously ending up in other parts of the country.
someone’s about to get fired at Canada Post bc tell me how my package went from sauga to fkn NEWFOUNDLAND !! I could’ve picked it up my damn self— 🌶 (@_SXRAV) June 8, 2020
But this is actually intentional, according to Canada Post.
"Some parcels may be transferred to other Canada Post locations for processing based on capacity," they said. "While this reduces delays, customers tracking their items may notice their parcel is taking a different route than normal."
And as understandably angry as Canadians may be, the postal service says they're simply doing their best in these challenging times.
"We understand the importance of these items, especially at this time, and thank Canadians for their patience and understanding," they wrote. "Our employees are working hard to serve and we'll continue to keep customers updated on our progress."
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