Rogers is scrapping long-distance fees and data caps due to coronavirus
Rogers is temporarily scrapping long-distance fees and data usage caps due to the growing coronavirus outbreak.
The Canadian communications giant announced on Monday that it will waive fees for all long-distance phone calls until April 30, both for personal customers and small businesses.
Rogers will also eliminate "Roam Like Home" fees for Canadians abroad.
We’re making things a little easier for wireless customers by waiving Roam Like Home fees in all roaming destinations (including the US and Mexico), as well as long-distance calling fees across Canada from 3/19 to 4/30. Full details here: https://t.co/4jItBa3Hkp (2/7)— Rogers (@Rogers) March 16, 2020
Rogers has also removed internet data overage fees for customers until May 30 on Rogers or Fido limited Internet plans.
To provide entertainment for families in isolation, Rogers will also make some family-friendly channels free for Rogers Ignite TV and Digital TV customers, including Disney, Family Channel, YTV, Treehouse, Teletoon, and ABC Spark.
As many Canadian families are spending extended time at home, we’re providing Ignite TV & Digital TV customers with free access to a rotating selection of premium channels such as @Disney, @FX_Canada, @CBCNews, and more from 3/16 to 5/30. More at https://t.co/XS6gTTIdmB (3/7)— Rogers (@Rogers) March 16, 2020
Notably, Rogers has promised that customers will not be suspended or disconnected if they're experiencing financial difficulties over the next 90 days.
We’re ensuring that services will not be suspended or disconnected for any customers experiencing financial difficulties over the next 90 days. In addition, we will support our customers facing financial uncertainty because of #COVID19 with more flexible payment options. (5/7)— Rogers (@Rogers) March 16, 2020
President Joe Natale said, "We know that there is a lot of uncertainty in our daily lives right now."
"This is a challenge that affects every Canadian and every business across our country, and we all have a vital role to play in supporting each other through it."
Competitors Bell Canada, Videotron and Telus are similarly scrapping overage data usage fees due to the COVID-19 outbreak.
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