People in Canada are upset at Walmart after online orders never get delivered
Walmart's online ordering system has exploded in popularity since the pandemic, but it seems not everyone's pleased with the service.
The mega chain's social media pages have been flooded with Canadian customers claiming that they have yet to receive their orders, despite placing them as long ago as early March.
@WalmartCanada, instead of sending out "we've missed you" emails with a coupon, perhaps you could answer my DM regarding my last order. It's been over a week & still nothing. My last grocery order was a disaster and I have no confidence it won't happen again. https://t.co/b4dEtcETdo— Diana 🇨🇦 (@MsDee73) May 22, 2020
Locations across Canada are clearly operating at maximum capacity during the pandemic: according to Business Insider, Walmart's pickup and delivery sales have grown a whopping 300 per cent in the first quarter of the year.
Evidently the increase in online ordering has created a backlog of deliveries across the country, especially following the brand's new streamlined shopping app.
Yep never ordering anything from @Walmart online again 😭 15 days and the order is still just being prepared, it didn’t even say it was on back order when I ordered it. pic.twitter.com/yKUhmm8j5M— Ava Calvert (@ava_danyell) May 20, 2020
People are reporting long wait times with no updates on delivery times or communication from customer service.
For many, attempts to directly reach customer service has been a flop, leading them to reach out through Walmart Canada's Facebook or Twitter pages, where response times seem to be a bit better.
Responses from Walmart indicate that, due to their partnership with third-party sellers that ship products through their site's Marketplace option, they can't guarantee when items will arrive.
Tracking numbers appear to have varied success rates as well.
I am never never never never ever ordering from @walmart online again. How is it I order jewelry April 30th, and still haven't received it yet you guys took the money out of my account YESTERDAY?!!!! I AM BLEEDING MAD RIGHT NOW!!!!— 😷Stan Culture😷 (@Stanculturehero) May 23, 2020
According to users, the brand is also blocking negative product reviews from being posted directly on the site.
Oh...they've lost a customer for life!— Devon Yoell (@DevonYoell) May 21, 2020
The experience has evidently led customers to swear off shopping from Walmart forever. They're not the only Canadian service struggling to keep up with demand: services like Inabuggy have seen unprecedented demand leading to major backlogs.
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