walmart delivery canada

People in Canada are upset at Walmart after online orders never get delivered

Walmart's online ordering system has exploded in popularity since the pandemic, but it seems not everyone's pleased with the service. 

The mega chain's social media pages have been flooded with Canadian customers claiming that they have yet to receive their orders, despite placing them as long ago as early March. 

Locations across Canada are clearly operating at maximum capacity during the pandemic: according to Business Insider, Walmart's pickup and delivery sales have grown a whopping 300 per cent in the first quarter of the year.

Evidently the increase in online ordering has created a backlog of deliveries across the country, especially following the brand's new streamlined shopping app

People are reporting long wait times with no updates on delivery times or communication from customer service. 

For many, attempts to directly reach customer service has been a flop, leading them to reach out through Walmart Canada's Facebook or Twitter pages, where response times seem to be a bit better. 

Responses from Walmart indicate that, due to their partnership with third-party sellers that ship products through their site's Marketplace option, they can't guarantee when items will arrive. 

Tracking numbers appear to have varied success rates as well. 

According to users, the brand is also blocking negative product reviews from being posted directly on the site. 

The experience has evidently led customers to swear off shopping from Walmart forever. They're not the only Canadian service struggling to keep up with demand: services like Inabuggy have seen unprecedented demand leading to major backlogs

Lead photo by

Tanya Mok

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