westjet refunds

Air Canada and WestJet bicker over plans to refund airline tickets

Grab your popcorn, Canada, because Air Canada and WestJet are feuding on Twitter over refund policies — and it's better than your regular reality TV show.

The Canadian airlines had a public showdown on Oct. 21 after WestJet claimed to be "the first national carrier" to offer refunds to passengers affected by the pandemic.

Air Canada quickly piped up and called out WestJet for what they deemed a "misleading statement."

The airline added that they've already refunded more than $1.2 billion in fares to passengers.

WestJet responded with a well-timed aviation pun, asking to "clear the air" with Air Canada.

"We're offering refunds for guests if we cancelled their flight," the airline wrote. "Even the lowest cost tickets will be refunded to original form of payment if WestJet caused the cancellation."

Air Canada has yet to respond to the rebuttal.

Only in 2020 would two Canadian airlines start beef about refund policies on Twitter.

Lead photo by

Ethan McArthur


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