People are upset that Air Canada is still not giving refunds for the coronavirus
Air Canada customers travelling to China may be able to cancel their flight for a full refund, but the airline still isn't refunding tickets for other coronavirus hotspots.
And with Japan, South Korea and Italy reporting an alarming number of cases, many people aren't happy about it.
The airline's goodwill policy does allow passengers flying to those destinations to change their flights free of charge — but there's a catch.
Is this correct @AirCanada ?— Paul Tully (@paul__tully) March 6, 2020
How could it possibly be suitable and professional to offer a 'goodwill' policy on Japan flights and ask that rebooked flights are made for travel by June 15, when the #coronavirus issue is still expanding and vastly unknown?
Highly inappropriate. pic.twitter.com/7EY33WXfeT
In order to change their flights for free, passengers have to travel by June 15 — or, in Italy's case, even earlier.
Considering the uncertain nature of the outbreak, many people have pointed out that this isn't exactly helpful; you're hardly going to know if it's safe to travel to Italy by May.
Plus, many major events are now being cancelled due to coronavirus, which means that many Air Canada passengers no longer need to rebook at all — they simply need to cancel.
Hey @AirCanada, are you really sticking to a no-refunds policy during all this? My event just got cancelled over coronavirus and I can't get anything but a canned reply from any of your support platforms.— Ari Crossby (@MissMaiar) March 6, 2020
And Air Canada isn't even offering passengers the option of a flight credit, which left this customer disappointed.
@AirCanada Shame on you. With all theses issues with the coronavirus and you can't give me a credit for a ticket I bought since January? Really? I wasn't asking for a refund. If I travel I won't be able to get back to work since I will be in quarantine. Really disappointed.— Leo Iglesias (@limaim26) March 6, 2020
With the number of global coronavirus cases surpassing 100,000 today, the pressure on Air Canada to offer refunds is growing.
@AirCanada 100,000 confirmed cases worldwide of coronavirus and you are not giving us the option to get a refund for one the countries effected the most by it.????? Check your recent news. All regions of Italy are now effected.— ♥ (@haleymit) March 6, 2020
Particularly because Air Canada is too busy to even pick up the phone right now — leaving customers extremely frustrated.
My study abroad in Europe got cancelled due to #coronavirus... And now I just spent an hour and a half on hold to be told I wouldn't get a refund for any part of my flight.— Adam Gnessin (@Adam_Gee_Wiz) March 6, 2020
Thanks for nothing @AirCanada #COVIDー19
There are currently 51 cases of coronavirus in Canada.
Ontario has 26 cases of coronavirus, B.C. has 21 cases, Quebec has three cases and Alberta has one.
Join the conversation Load comments